Returns & Refunds

At DJDC Battery BD, we want you to be completely satisfied with every order. This policy explains when you can return a product, how refunds work, and the steps to follow so your request is handled quickly and fairly.

This policy applies to orders placed through our official website, by phone or email, and through our authorized distributors in Bangladesh. By placing an order, you agree to the terms described here.

Please check your shipment as soon as it arrives. Our batteries are carefully packaged, but if anything is wrong, let us know quickly so we can resolve it.

• Check that the outer packaging is intact and the product matches your order
• Confirm the model, quantity, and condition of every item
• Report any damage, missing items, or wrong products within 48 hours of delivery
• Share clear photos or a short video of the packaging and product, along with your order number

You may request a return or replacement in the following cases:

• The product delivered is different from what you ordered
• The product was damaged during transit
• The product has a manufacturing defect or does not perform as specified
• Items are missing from your shipment

To qualify, requests must be made within 7 days of delivery, and the product should be accompanied by its invoice or order confirmation and original packaging wherever possible.

We are unable to accept returns or refunds in these situations:

• Damage caused by misuse, improper installation, overcharging, short-circuit, or unauthorized repair
• Products with physical damage that occurred after delivery
• Products with removed, altered, or damaged serial numbers or warranty seals
• Custom or special-order items made to your specification, unless defective
• Requests made after the return window has passed, or without proof of purchase

Follow these simple steps:

1. Contact us by phone, email, or WhatsApp within the return window.
2. Share your details: order number, product model, reason for return, and photos or video.
3. Wait for authorization. Our team reviews your request and confirms the next steps.
4. Send or hand over the product as instructed. Please do not ship items without authorization.
5. Inspection and resolution. We inspect the product and confirm a replacement, repair, or refund.

Every returned product is inspected by our quality team to verify the reported issue. After inspection, we will inform you of the outcome:

• Approved: we arrange a replacement, repair, or refund
• Not approved: we explain the reason, and the product is returned to you where applicable

When a refund is approved, it will be issued as follows:

• Refunds are processed within 7–10 working days after the returned product is received and approved
• Payment is returned using the method you originally used, or by bank or mobile banking transfer where applicable
• Original delivery charges are refunded only when the return is due to our error, such as a wrong or defective product

Your bank or payment provider may need additional time to show the amount in your account.

If your product is defective, we will first offer a replacement or repair, subject to stock availability and inspection results. Products covered by a manufacturer warranty are handled according to the warranty terms provided with the product or invoice. Please keep your invoice and warranty details safe, as they may be required for any claim.

• If the return is due to our error (wrong, damaged, or defective product), DJDC covers the return shipping
• For all other approved returns, the customer is responsible for return shipping costs

Please pack the product securely. Batteries must be packed carefully to prevent leakage, short-circuit, or damage during transport.

Bulk orders and orders placed through authorized distributors may be subject to separate agreed terms. Please contact our sales team before requesting a return for such orders so we can guide you correctly.

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been dispatched can usually be cancelled and refunded in full. Once an order has been dispatched, it is handled under the return process described above.

Need help with a return or refund? Our team is happy to assist. Please keep your order number ready.